Refund policy

Last updated: June 3, 2026

Summary of our refund policy:

  • Final sale: All products are final sale and cannot be returned or exchanged.
  • Refunds allowed: Only for damaged or defective items reported within 7 days of delivery.
  • Refund method: Refunds are issued to the original payment method once approved.
  • Shipping fees: Shipping charges are non-refundable. 

This Refund & Returns Policy applies to all non-alcoholic products purchased from sublimeaf.ca by customers in Canada.

RETURN

Due to the nature of our non-alcoholic beverage products and applicable health and safety guidelines, all items sold in our store are final sale and cannot be returned. If the customer wishes to return damaged or defective items that have been refunded, customer will be responsible for return shipping costs.

We do not accept returns or provide refunds for:

  • Personal taste or flavour preferences
  • Change of mind after purchase

DAMAGES / DEFECTIVE ITEMS

  • Refunds are only available if the purchased product(s) were damaged or defective.
  • You must contact us within 7 days of the order being marked as delivered.
  • Please email cheers@sublimeaf.ca with your order number, a description of the issue, and clear photos of the damaged or defective item(s) and packaging.
  • We typically review refund requests within 3–5 business days.
  • If your request is approved, we will issue a refund to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.
  • Shipping fees are non-refundable.

If you qualify for a refund under this policy, please submit all photos to cheers@sublimeaf.ca. Once approved, you will receive a full refund minus shipping fees which are non-refundable.

PARTIAL ORDERS

If only part of your order is affected (for example, a damaged or missing item), any refund will be limited to the impacted item(s). We do not ship replacements in these cases; instead, we provide a refund for eligible items to resolve the issue more quickly.

Please note: Shipping fees are non-refundable. Refunds cannot be issued due to personal dislike of a product.

ORDER CANCELLATION OR MODIFICATION

Orders are processed quickly, but if you encounter any issues or have concerns about your order, contact us at cheers@sublimeaf.ca. Our customer care team will do their best to assist you and provide a resolution.

MISSING ITEM IN THE PACKAGE

If you received your order but an item is missing:

  1. Track your package on the courier’s website to see if the missing item was shipped separately.

  2. If you are still unable to locate it, contact us at cheers@sublimeaf.ca.

MISSING PACKAGE SHOWN AS DELIVERED

If your tracking information shows your package was delivered but you cannot find it, please take the follow actions:

  • Verify that the shipping address entered at checkout was correct.

  • Check for any delivery attempt notices.

  • Look around the delivery location and with neighbors or others who may have accepted the package.

  • Confirm whether multiple carriers were involved and check your mailbox or alternate delivery points.

  • Wait up to 48 hours, as in rare cases, packages may be marked as delivered before arrival.

After you’ve completed the checks above, if your package still cannot be located, contact us at cheers@sublimeaf.ca. We’ll work with the carrier to investigate. Outcomes may include a replacement shipment, a refund, or confirmation from the carrier that the package was delivered.

NON-RECEIPT OF PACKAGE - RETURNED TO US

If a customer is unable to receive their package and it is returned to us by the carrier, we will issue a refund for the order. Please note that the any applicable shipping fees will be deducted from the refund.

Customer Responsibility:

It is the customer’s responsibility to provide accurate shipping details and ensure that someone is available to receive the package. If you anticipate any delivery issues, we strongly encourage you to contact us or the carrier to make alternative arrangements.

Questions about this policy?

If you have questions about this policy, please contact:

Customer service and pickup location:

Sublime Alcohol-Free
7 Navigator Avenue
St. John’s, NL A1A 0R5
Canada
cheers@sublimeaf.ca
(709) 753-0272

Registered / mailing address:
Sophisticated Alcohol Free Ltd.
233A Main Street, P.O. Box 29 Site 1 RR 1
Clarke’s Beach, NL A0A 1W0
Canada

Sublime Alcohol-Free is the customer-facing storefront and trade name of Sophisticated Alcohol Free Ltd. Sublimeaf.ca is owned and operated by Sophisticated Alcohol Free Ltd.